Terms & Conditions
Last updated: [23 September 2026]
Operator: [ilink Travel] (“we”, “us”, “our”)
These Terms & Conditions apply to the hire of our vehicles and drivers for Group Adventure Transport, including (but not limited to) 3 Peaks transfers, day trips, and activity travel within the UK. By booking, you agree to these terms.
1) Definitions
Client/you: the person or organisation making the booking.
Passengers: all persons travelling under your booking.
Service: vehicle(s) with driver(s) for private hire, door-to-door transfers, and agreed itinerary.
2) What we provide (and what we don’t)
We provide transport only. We are not mountain leaders, activity guides, or event organisers.
You are responsible for arranging qualified guides/instructors where needed and ensuring your group has the skills, equipment, and fitness for any activity.
We can recommend third-party providers on request, but these are your appointments/contracts.
3) Bookings, quotes & payments
Quotes are based on your dates, pick-ups, drops, group size, and itinerary.
A booking is confirmed only when we issue written confirmation and receive any required deposit/full payment.
Balances are due by the date shown on your confirmation. Failure to pay may cancel the booking.
Cancellation by you: Unless otherwise stated on your confirmation, cancellations are charged as follows:
• ≥28 days before travel: [e.g., deposit only]
• 14–27 days: [e.g., 50% of total]
• 0–13 days: 100% of total.
(Your consumer/statutory rights are not affected.)
4) Transport reliability & substitutions
We maintain our vehicles carefully and plan compliant driver hours. If there is a fault with the transport (e.g., breakdown, driver illness), we will:
Provide an alternative vehicle/driver where possible; or
Re-arrange the Service for a later date; or
If neither is reasonably possible, refund the undelivered portion of the Service.
We are not liable for indirect or consequential losses (e.g., missed activities, accommodation, or event targets), but we will act quickly and reasonably to keep your plan moving.
5) Weather, attractions & activity feasibility (important)
Our contract is for transport, provided regardless of whether your hike/activity proceeds.
If you book on a day when weather is too poor to hike or an attraction/activity is closed, no refund will be given for the transport. Please check conditions and availability before booking/travelling.
If driving conditions become unsafe (e.g., red weather warnings, road closures), we may suspend, reroute, or reschedule. In those cases we’ll offer a reasonable alternative or new date.
6) Timings, itineraries & delays
Collection/drop-off times are estimates and can be affected by traffic, incidents, roadworks, weather, events, and passenger readiness.
We’ll use reasonable skill and care to follow the agreed itinerary, but challenge completion times (e.g., “3 Peaks in 24 hours”) are not guaranteed.
Please allow contingency in your plan. We are not liable for missed connections caused by circumstances beyond our control.
7) Passenger responsibilities & conduct
Follow driver instructions at all times. UK seatbelt laws apply; child seats must be provided/installed by you where required.
No smoking or vaping in vehicles. Alcohol and hot food at the driver’s discretion; no illegal substances.
You are responsible for any damage, excessive cleaning, or bio-hazard cleanup. Cleaning/damage fee may apply: [e.g., £150+ actual costs].
We may refuse carriage to anyone who is abusive, unsafe, unfit to travel, or in breach of these terms—no refund in such cases.
8) Luggage & equipment
Standard luggage and personal kit are included. Please declare bulky items (e.g., crampons, paddles, coolers) so we can allocate space or a trailer.
You are responsible for safely stowing sharp/dirty/oversized items as directed by the driver.
We are not responsible for loss of or damage to personal property left in the vehicle.
9) Safety & legal compliance
We plan routes and driver hours to meet legal requirements. We may adjust rest stops, routes, or timings to remain compliant.
The driver has final say on safety matters (road access, parking, weather-affected roads, passenger condition, etc.).
10) Emergencies & assistance during adventures
In the event of an accident or emergency on your adventure, we will aim to assist where we reasonably can, including contacting emergency services and coordinating logistics if professional help is too far away.
Our staff are not mountain rescue or medical personnel. Any assistance is voluntary and within our capabilities, with the safety of passengers and legal driving duties prioritised.
We are not liable for delays or itinerary changes resulting from emergency assistance.
11) Force majeure
We are not liable for delays, changes, or non-performance caused by events beyond our reasonable control (including severe weather, road closures, strikes, epidemics, government action, major incidents, or breakdowns where substitutions are not possible). We will communicate promptly and offer a reasonable alternative or new date.
12) Insurance & risk
We hold the required operator/vehicle insurance for passenger transport.
Outdoor activities carry inherent risks. You are responsible for adequate personal/travel insurance to cover your group’s activities, cancellations, personal effects, and third-party providers.
13) Pricing, extras & waiting time
Prices include the items stated on your confirmation. Tolls/parking/road charges and additional mileage/waiting time outside the agreed plan may be chargeable.
Waiting time: [e.g., first 15 minutes included at each stop; thereafter £X per 15 minutes].
Overtime, extra drops, or route changes are subject to vehicle/driver availability and may incur additional charges.
14) Complaints
Please raise any issue as soon as possible with the driver or our duty contact so we can help in real time. Formal complaints can be sent to [complaints@yourdomain.co.uk
] within 14 days of travel with your booking reference and details.
15) Data protection
We process your personal data to manage your booking and deliver the Service. See our Privacy Notice for details.
16) Liability
Nothing in these terms limits or excludes liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be excluded under UK law.
Subject to the above, our total liability arising out of or in connection with the Service is limited to the amount paid for the transport on the affected booking. We are not liable for indirect or consequential loss (missed events, accommodation, activity fees, etc.).
17) Governing law
These terms are governed by the laws of England & Wales and the courts of England & Wales will have exclusive jurisdiction, unless local consumer law requires otherwise.
18) Changes to these terms
We may update these Terms & Conditions occasionally. The version published on our website at the time of booking applies to your contract.
Important reminders (plain English)
We run transport only—no guiding. Arrange a qualified guide if your group lacks experience.
If weather is too bad to hike or an attraction is closed, the transport fee is non-refundable—please check conditions before booking/travelling.
If our transport has a fault, we’ll provide an alternative vehicle, rearrange for a later date, or refund the undelivered portion.